Return & Refund Policy
1. Return Eligibility
- We accept returns within 7 days of delivery.
- Items must be unused, in original packaging, and with proof of purchase.
- Returns are not accepted for final sale items, gift cards, or personalized products.
2. Return Process
- To initiate a return, contact us at Soleaceclothing@gmail.com within 7 days of receiving your order.
- Once your return is approved, you will receive instructions on how to ship the item back.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
3. Refund Policy
- Once we receive and inspect the returned item, a refund will be issued within 5-7 business days to the original payment method.
- If the item is damaged or used, a partial refund or store credit may be offered.
- Shipping costs are non-refundable unless the return is due to an error on our part.
4. Exchanges
- If you received a defective or incorrect item, we will exchange it at no additional cost.
- For size or style exchanges, return the item for a refund and place a new order.
5. Contact for Returns & Refunds
If you have any questions, reach out to us at:
- Email: Soleaceclothing@gmail.com
- Phone: +1 3466092698
By making a purchase on our website, you agree to this Return & Refund Policy.